Features
From inside the PBMC website

Patient- and Family-Centered Care
A top priority at Pen Bay

Patient- and Family-Centered Care is a top priority at Pen Bay Healthcare. This model of care combines patient safety and a patient-centered and family-centered philosophy and culture. The effective integration of this model has demonstrated improvement in multiple health systems across the U.S. Learn more.

Patient Accounts & Patient Records
Information you may need

Effective January 4, 2013, the Patient Accounts offices has moved to 409 Old County Road in Rockland. The new Patient Accounts phone is 701-3151 and new fax number is: 701-3199.

  • Please click here: Patient Records -- If you would like a copy of your medical record, please print and complete the Authorization to Release Medical Information and Records available from this web page.
  • Please click here: Patient Accounts -- Information about your hospital bill and medical care for those who cannot afford to pay.

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    Clinical Research
    Medication and device trials at PBMC

    Pen Bay Medical Center has been involved in clinical research since the 1980’s. In 2008 the clinical research department was established. In 2013 PBMC became an affiliate of Eastern Maine Medical Center Cancer Care for the purposes of our patients having access to a variety of National Cancer Institute research studies right here in Rockport.

    The department is currently coordinating clinical research in a variety of areas.

    Learn more about clinical research trials at Pen Bay.

     

    2013 "A" Hospital Safety Score
    Pen Bay receives 3rd consecutive "A" score

    Maine Ranked First in the Nation for Hospital Safety 

    Pen Bay Medical Center was recognized with an “A” Hospital Safety Score by The Leapfrog Group, an independent national nonprofit run by employers and other large purchasers of health benefits. The A score was awarded in the latest update to the Hospital Safety ScoreSM, the A, B, C, D or F scores assigned to U.S. hospitals based on preventable medical errors, injuries accidents, and infections. The Hospital Safety Score was compiled under the guidance of the nation’s leading experts on patient safety. The first and only hospital safety rating to be peer-reviewed in the Journal of Patient Safety (April 2013), Hospital Safety Score is designed to give the public information they can use to protect themselves and their families.

    This is Pen Bay’s third consecutive “A” score and places Maine as first in the nation for hospital safety. Pen Bay Medical Center was among 16 to receive an "A" ranking of the 20 Maine hospitals surveyed by The Leapfrog Group.

    Learn more about this award...


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    Pen Bay Medical Center Receives National Top Hospital Award, Scores “A” for Patient Safety

    The Leapfrog Group’s annual list of Top Hospitals was announced on December 4 in Baltimore, Maryland and included Pen Bay Medical Center in Rockport, Maine. The announcement came at Leapfrog’s Annual Meeting, focusing on transparency as the key to improved hospital safety, and Top Hospital Awards. The Leapfrog Group is an independent group that gathers national and publicly reported information on quality measures, resources and efficiency.

    In addition to the Top Hospital designation, Pen Bay was honored with a renewed “A” Hospital Safety Score by The Leapfrog Group in November 2012.  Pen Bay's A score was awarded in the latest update to the Hospital Safety ScoreSM. The A, B, C, D or F scores assigned to U.S. hospitals are based on preventable medical errors, injuries accidents and infections. The Hospital Safety Score was compiled under the guidance of the nation’s leading experts on patient safety and is designed to give the public information they can use to protect themselves and their families.

    “To be selected as a top hospital in the nation is truly an exceptional honor. I am proud of Pen Bay Medical Center and pleased that our commitment to our community to provide excellent patient care has been rewarded with national recognition. This is an important milestone in our journey toward Excellence Always," said Pen Bay Healthcare president and CEO Wade Johnson. "I am also very proud of Pen Bay Medical Center for maintaining an A score in patient safety. This grade is a reflection of our dedication to patient-centered care and represents the hard work of the entire health system to continually meet the highest safety standards.”

    Learn more about this top honor...